Employee satisfaction and the critique of management
Summary: Traditional means of rating employee satisfaction focus on surveys and interviews. I suggest an alternative method: to let employees critique management. By identifying who and what is problematic in a company, employees reveal not only their sources of dissatisfaction, but, if the methodology is properly structured, self-assess their own satisfaction in the process of doing so. It is a process to be recommended to companies bold enough to deal with the results frankly.
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I recently came across an article that recapped basic business wisdom regarding the value of assessing employee satisfaction. That’s certainly a fundamental business point, and one often overlooked by customer-satisfaction-centric organizations. The writer touched on three ways of mapping employee satisfaction – surveys, one-on-one interviews, and exit interview. I think there is another way to do so that is potentially more productive, but is a little “outside the box”, and therefore rarely considered at all: having employees critique management.
Critiquing Management and the Company
This concept entails creating a system that allows (or rather, requires) employees to do a periodic review of management performance and/or various aspects of the company and its processes. It accomplishes several things.
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